Safe Online Banking

Online banking makes managing money convenient for millions of American households.  With a few clicks of a mouse, customers can check deposits and pay bills, saving time and giving them more control over their finances.

To ensure your safety, Community Bank uses sophisticated technology, intricate firewalls and other methods of security customer data.

Multifactor Authentication: Community Bank uses more than one method for verifying a customer's identity before granting online account access. 

Encryption: Community Bank secures your transactions and personal information line using encryption software that converts the information into code that only Community Bank can read.

Privacy Policies and Training:  Community Bank has stringent privacy policies.  Employees are trained to treat your confidential information with the utmost care, meeting or exceeding federal and state mandates.

Fraud Prevention:  Community Bank will monitor your account for unusual activity, and contact you immediately if any unusual activity is detected.

Customers, too, play an important role in protecting financial information.  Here's what you can do to enhance your online security.

Be Wary of Email: Do not share sensitive information via email.  If you receive an unscheduled or unsolicited email claiming to be from Community Bank, contact us immediately.  Community Bank will never contact you on an unsolicited basis to request personal information or electronic banking credentials. 

Use a Strong Password:  Experts advise a combination of letters and numbers and caution you not to use easily guessed passwords, such as birthdays or home addresses.

Keep it to Yourself:  Don't share your password or any personal information online with any person or company you do not know.

Avoid Fraudulent Websites:  To help ensure the website you have visited is authentic and secure, when conducting financial transactions online, look for a lock icon on the browser's status bar or a website URL that begins "https:" (the "s" stands for "secure").

Use Anti-Spyware:  Install and periodically update virus protection software that detects and blocks "spyware"-programs that can give criminals access to your computer.

Monitor Your Account:  Check your balances online frequently to spot any fraudulent activity.

Implement Dual Control:  If you are a business or nonprofit organization using the cash management tool in Lake Street Online, implement dual control for initiating and approving high risk cash management transactions such as ACH origination and wire transfers.

Log Off:  Remember to sign out of your Community Bank online account when you have finished online banking.     

What To Do If Your Account is Compromised

If you feel your personal account information has been compromised, be sure to contact Community Bank immediately.  Call 708-660-1000, or email bank@cboprf.com.

 

This information is the American Bankers Association.

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