We now offer a new security feature called MasterCard SecureCode. This feature provides you with premier protection when you shop online using your Community Bank debit card. It's simple, just register your debit card at Secure Code Registration. If you then make a purchase online, and if the online retailer participates in the MasterCard SecureCode Program, you will be prompted to enter your secure code which you have chosen for yourself. The secure code is then verified and your online purchase is completed. It's just like entering a PIN at an ATM!
Visit Secure Code Registration and register your card. It's fast, easy, and protects you against theft.
Frequently Asked Questions
Q: What is MasterCard® SecureCode™?
A: MasterCard SecureCode is a service to enhance your existing MasterCard account. A private code means added protection against unauthorized use of your card when you shop at participating online retailers.
Q: How does MasterCard SecureCode work?
A: Once you've registered and created your own private SecureCode, you will be automatically prompted by Community Bank at checkout to provide your SecureCode each time you make a purchase with a participating online merchant. Your SecureCode is quickly confirmed by Community Bank and then your purchase is completed. Your SecureCode will never be shared with the merchant. It's just like entering your PIN at an ATM.
Q: How does MasterCard SecureCode protect me?
A: When you correctly enter your SecureCode during a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect SecureCode is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your SecureCode at a participating merchant.
Q: What card do I use? Will I need to get a new card to use MasterCard SecureCode?
A: You will be able to use your existing MasterCard debit card. No, you will not need to get a new card
Q: How many cards can I register with MasterCard SecureCode?
A: We encourage you to register all of your MasterCard cards. There is no limit on how many cards you can register.
Q: Can two people with a joint account use the same password or should they register MasterCard SecureCode separately?
A: Enrollment is at the account level so the password must be shared.
Q: Can I use MasterCard SecureCode from any computer?
A: Because there's no special software to install, you can shop from any computer meeting the system requirements outlined above and still receive the added protection afforded by MasterCard SecureCode.
Q: What happens when my card expires or my billing information changes?
A: Community Bank will automatically update this information in your profile.
Q: What happens if I cancel my existing card then get a new one with a different account number?
A: You will need to register the new card for MasterCard SecureCode. Simply return to the registration site, and complete the registration process with your new card.
Q: How do I know whether a merchant participates in SecureCode?
A: Most participating merchants will display the MasterCard SecureCode logo on their site. However, even if you don't see the SecureCode logo, the merchant may still be a participant and you will be prompted to provide your SecureCode.
Q: How will the online merchant know that I'm registered for MasterCard SecureCode?
A: When you use a card that is enrolled in the MasterCard SecureCode program at participating online merchants, the merchant automatically recognizes your MasterCard card number during the transaction.
Q: What happens when I use my SecureCode at a participating merchant?
A: There is no need to login or sign in. When you make a purchase at a participating merchant and enter your registered MasterCard payment details, you will automatically be prompted by Community Bank to enter your SecureCode. After reviewing the details of your purchase and confirming that your Personal Greeting is correct, simply type in your SecureCode to complete your purchase.
Q: What is a Personal Greeting?
A: The Personal Greeting is a message that you create during sign-up. Each time you make an online purchase at a participating merchant, you will be prompted to enter your SecureCode. At this time, you'll see your Personal Greeting and other purchase details. The Personal Greeting is your assurance that you are communicating with Community Bank. If the Personal Greeting displayed in the pop-up box is incorrect, you should not enter your SecureCode, but should instead contact Community Bank immediately by calling (708) 660-1000.
Q: What are the Secret Question and Answer?
A: If you forget your SecureCode when making an online purchase, you will be supplied with your Secret Question. If you then supply the correct Answer, your purchase will be completed. Once your purchase is completed, you should visit the registration site, click on the "Forgot SecureCode" link and follow the subsequent instructions.
Q: How will SecureCode change the online purchase process?
A: The online purchase process will not change except that now you will be prompted to provide your SecureCode during checkout. Your SecureCode will never be revealed to the merchant during the checkout process.
Q: Will I be able to make purchases at merchants that accept MasterCard but do not participate in the MasterCard SecureCode program?
A: Yes, you will not be asked for your SecureCode during these purchases.